This new flight purchase cost quite a bit more than my original flight as it was a same day purchase and only 1 seat remaining on the flight. I then made my way to another airlines and was able to get a flight via a connecting city to Kona. At the airport, I tried to get a later flight to my destination of Kona, HI on the same airlines but it was sold out.
#Roadrunner transportation dispatch los angeles driver
The driver alerted the Roadrunner office that he had a passenger who was most likely going to miss her flight so they had a heads up in advance. He was actually very courteous and did his best to get me to LAX on time. I do not blame my driver for the missed flight. We did not even get on the 118 freeway in Simi Valley until 6:30am, the exact time I was to be dropped off at the airport. That's when I was informed by the driver that I was originally suppose to be on another Roadrunner shuttle but that driver arrived late so I was rerouted to his van. I made sure the driver knew I had an 8:20am flight and was suppose to be dropped off at the airport at 6:30am. My concerns escalated after we left Moorpark and headed to Simi Valley to pick up two more parties at separate locations. I was a little concerned since Moorpark is not on the way to LAX from Thousand Oaks. Instead, the driver headed out to Moorpark for another pick up. My driver arrived just a few minutes after 5:30am and I thought we were off to the airport. The customer service rep confirmed my reservation and informed me I would be picked up at 5:30am on the 28th. Maybe that was my first warning of the problems that lay ahead. I did not receive a phone call from Roadrunner the day before so I phoned them to confirm my shuttle and find out my pick up time. I accepted Roadrunner's suggested time and awaited my phone call from Roadrunner with my pick up time. I entered my flight departure time of 8:20am and was provided a suggested airport arrival time of 6:30am. I used the Roadrunner online reservation system to book my shuttle. I had transportation to the LAX airport from Thousand Oaks booked with Roadrunner shuttle on March 28, 2019.